FAQ
We’ve put together answers to the questions we get most often—so you can shop with a bit more clarity and a lot less guesswork.
1. How do I choose the right size?
Each product page includes a size guide to help you decide. If you’re between sizes, we generally recommend choosing based on how you prefer your fit (closer vs. more relaxed). If unsure, feel free to reach out—we can help you choose.
2. What materials are your products made from?
Material details are listed on each product page. We focus on fabrics that balance comfort, durability, and everyday wearability.
3. Will the color look exactly like the photos?
We try to keep product images as accurate as possible, but slight differences can happen due to lighting and screen settings.
4. How long does shipping take?
Orders are processed within 1–3 business days, and delivery typically takes 3–7 business days within the U.S. These are estimated timeframes and may vary.
5. Do you ship internationally?
At the moment, we only ship within the United States.
6. How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also check your order status in your account.
7. Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to help. Contact us as soon as possible, and we’ll check what’s possible.
8. What if I receive a damaged or incorrect item?
If something isn’t right, contact us within 7 days of delivery with details and photos if possible. We’ll arrange a replacement or refund.
9. Do you accept returns or exchanges?
Yes. We offer free returns and exchanges within 30 days of delivery, as long as the item meets our return conditions.
10. How long does it take to get a refund?
After we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method.
11. Do I have to pay for return shipping?
No. We provide free return shipping for eligible items.
12. What payment methods do you accept?
We accept PayPal and major credit/debit cards. All payments are processed securely.
13. Is my payment information safe?
Yes. Our site uses SSL encryption, and payments are handled by trusted providers. We do not store your full payment details.
14. Do you restock sold-out items?
Some items may be restocked, but not always. If you’re interested in a product, it’s best to purchase while it’s available.
15. How can I contact customer support?
You can reach us anytime at:
Email: service@onedialabel.com
Phone: +1 (732) 581-1850
If you don’t see your question here, just reach out—we’ll get you a clear answer.